> For the complete documentation index, see [llms.txt](https://docs.ssz.gg/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.ssz.gg/troubleshooting/support-tool.md).

# Download our Support Tool

<a href="https://mega.nz/file/fZcHHZhJ#FjLGpgZZrfeK1JXPejivbmJ2vVVSlcm8qWzTl6N-fx4" class="button primary" data-icon="computer">Download Support Tool</a>

{% stepper %}
{% step %}

### Run System Checks

After downloading the file from the link above, open the application and click **“Run Checks.”** Please allow the system checker a few moments to complete the verification of your system.

<figure><img src="/files/977itvzlVjyQyuzRJUj9" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### System Optimization

Once the check is complete, use the **“Fix”** options within the tool to optimize your PC and ensure it is properly configured to run the software.

{% hint style="info" %}
**Note:** Please review the guide while completing the setup. If you are using any of our Valorant-related products, there is no need to uninstall Vanguard, as it is natively supported.
{% endhint %}

Before:

<figure><img src="/files/SfR10hO1gCqNKYEFMTWR" alt=""><figcaption></figcaption></figure>

After:

<figure><img src="/files/tOhwlbFKZPCnXnJJQHEf" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Technical Assistance

If you continue to experience issues, our Discord Support Team may request a Support Tool Summary. To provide this, simply take a screenshot of the SSZ System Check Summary and attach it to your support ticket on Discord.

<figure><img src="/files/0Y1rLFwtkugOqapdMHu5" alt=""><figcaption></figcaption></figure>
{% endstep %}
{% endstepper %}


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.ssz.gg/troubleshooting/support-tool.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.