> For the complete documentation index, see [llms.txt](https://docs.ssz.gg/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.ssz.gg/troubleshooting/common-errors.md).

# Common Errors

Press **Ctrl + F** (or use the search bar above) and paste your error message to find it quickly.

## Missing File / DLL Errors

<table><thead><tr><th width="380">Error</th><th>Fix</th></tr></thead><tbody><tr><td><code>VCRUNTIME140.dll was not found</code></td><td><a href="/pages/rfgNh6a0pMCc6EtzhUws">Install Runtimes</a></td></tr><tr><td><code>MSVCP140.dll is missing</code></td><td><a href="/pages/rfgNh6a0pMCc6EtzhUws">Install Runtimes</a></td></tr><tr><td><code>The application has failed to start because its side-by-side configuration is incorrect</code></td><td><a href="/pages/rfgNh6a0pMCc6EtzhUws">Install Runtimes</a></td></tr><tr><td><code>d3dx9_43.dll</code> / <code>d3dx11_43.dll</code> is missing</td><td><a href="/pages/pTQKiYUlqCLpvC88efW2">Install DirectX</a></td></tr><tr><td><code>xinput1_3.dll</code> is missing</td><td><a href="/pages/pTQKiYUlqCLpvC88efW2">Install DirectX</a></td></tr><tr><td><code>D3DCompiler_43.dll</code> / <code>D3DCompiler_47.dll</code> not found</td><td><a href="/pages/pTQKiYUlqCLpvC88efW2">Install DirectX</a></td></tr></tbody></table>

## Loader Problems

<table><thead><tr><th width="380">Symptom</th><th>Fix</th></tr></thead><tbody><tr><td>Loader file <strong>disappears right after downloading</strong>, or the download is blocked</td><td>Windows Defender is deleting it — <a href="/pages/U1Dui4JhBBgAIMi7Y8Gz">Set-Up DControl</a></td></tr><tr><td>Loader <strong>closes instantly</strong> without any error message</td><td><a href="/pages/M9zWt0W7TUjiYn0FXwnB">Fix Your System Clock</a>, then <a href="/pages/U1Dui4JhBBgAIMi7Y8Gz">Set-Up DControl</a> and <a href="/pages/rfgNh6a0pMCc6EtzhUws">Install Runtimes</a></td></tr><tr><td>Login fails with a <strong>generic "Error"</strong> and no details</td><td><a href="/pages/M9zWt0W7TUjiYn0FXwnB">Fix Your System Clock</a></td></tr><tr><td><strong>License key is correct</strong> but authentication still fails</td><td><a href="/pages/M9zWt0W7TUjiYn0FXwnB">Fix Your System Clock</a>; if it persists, <a href="/pages/gSRjDmMZtImXjHIfuXq2">Set Up a VPN</a> — some ISPs block loader servers</td></tr><tr><td><strong>Connection error</strong> when opening the loader, or updates/downloads fail</td><td><a href="/pages/gSRjDmMZtImXjHIfuXq2">Set Up a VPN</a></td></tr></tbody></table>

## Injection / Launch Problems

<table><thead><tr><th width="380">Symptom</th><th>Fix</th></tr></thead><tbody><tr><td>Error mentioning <strong>Hyper-V, VBS, or virtualization</strong> (e.g. "Restart your system and try again")</td><td><a href="/pages/NBNjtAKtbKTDEGDIGF7f">Disable Core Isolation</a>, then your product page's <strong>Having Troubles?</strong> section</td></tr><tr><td>Injection <strong>fails silently</strong> even with Defender off</td><td><a href="/pages/NBNjtAKtbKTDEGDIGF7f">Disable Core Isolation</a>, <a href="/pages/kBh7Pg5OUobhKQtwX8jy">Disable Secure Boot</a>, <a href="/pages/Hb4OcSJwzgGGYff5TRdD">Disable TPM</a> (check your product's requirements)</td></tr><tr><td><strong>"Failed to launch"</strong> errors</td><td><a href="/pages/w0p1lEkTnMqRsgvTc42W">Uninstall FACEIT &#x26; Vanguard</a> (leftovers are the usual cause), then your product page's <strong>Having Troubles?</strong> section</td></tr><tr><td><strong>Overlay / ESP not rendering</strong> in game</td><td><a href="/pages/pTQKiYUlqCLpvC88efW2">Install DirectX</a></td></tr></tbody></table>

## DMA Errors

<table><thead><tr><th width="380">Error</th><th>Fix</th></tr></thead><tbody><tr><td><code>Failed to connect to memory acquisition device</code></td><td><a href="/pages/wbEHRngUpjUhkpPfy5C7">DMA Troubleshooting</a></td></tr><tr><td><code>Unable to locate valid DTB</code></td><td><a href="/pages/wbEHRngUpjUhkpPfy5C7">DMA Troubleshooting</a> — usually a missing or outdated <a href="/pages/45BE7idOKiXYk3abekjq">Memory Map</a></td></tr><tr><td><code>Failed to find base address</code></td><td><a href="/pages/wbEHRngUpjUhkpPfy5C7">DMA Troubleshooting</a></td></tr></tbody></table>

{% hint style="info" %}
**Error not listed?** Check your product page's **Having Troubles?** section — product-specific errors (like `Failed to launch #2`) are documented there. Still stuck? See [Before You Open a Ticket](/troubleshooting/before-you-open-a-ticket.md).
{% endhint %}


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