> For the complete documentation index, see [llms.txt](https://docs.ssz.gg/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.ssz.gg/troubleshooting/before-you-open-a-ticket.md).

# Before You Open a Ticket

{% stepper %}
{% step %}

### Restart Your PC

It sounds basic, but a fresh restart resolves a surprising number of loader and injection issues — always try this first.
{% endstep %}

{% step %}

### Run the Support Tool

Our [Support Tool](/troubleshooting/support-tool.md) automatically checks your system for the most common configuration problems and offers one-click fixes.

✅ When every check shows green, your system is correctly configured.
{% endstep %}

{% step %}

### Look Up Your Error

Find your exact error message in [Common Errors](/troubleshooting/common-errors.md) — most of them have a self-service fix that takes a few minutes.
{% endstep %}

{% step %}

### Check Your Product's Guide

Open your product's page and review:

* The setup steps — the most common cause of issues is a skipped step
* The **Having Troubles?** section at the bottom — product-specific errors are documented there
  {% endstep %}

{% step %}

### Try Again From a Clean Start

Close the loader completely, then run it again **as Administrator** with the game closed (unless your guide says otherwise).
{% endstep %}
{% endstepper %}

## Still Stuck? Open a Ticket

<a href="https://ssz.gg/discord" class="button primary" data-icon="discord">Open a Ticket in Our Discord</a>

Include the following in your ticket so our team can help you immediately, without back-and-forth:

1. **Your product name** (e.g. "Inferno ABI", "SSZ External")
2. **A screenshot of the exact error** — the full window, not a cropped corner
3. **A screenshot of your Support Tool System Check Summary**
4. **What you've already tried** from the steps above

{% hint style="info" %}
Tickets that include all four items are usually resolved in a single reply.
{% endhint %}


---

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